Appointments
Make an appointment at the practice
To book an appointment, call us on 0115 929 2354 after 8am.
When making an appointment the receptionist will ask you for the reason for the appointment so we can make sure you see the right person for your needs.
Find out how to make an online appointment here: Online Appointments - Bilborough Medical Centre
Cancelling an appointment
If you can't attend your appointment, please contact the practice as soon as possible so we can offer it to someone else. You can do this over the phone, in person, or by text.
Patients who repeatedly fail to turn up to appointments without cancelling may be banned from booking further appointments.
NHS App
The easiest way is through the NHS App. This is a free app which you can download from your phone’s app store (Android and Apple devices).
If you have not logged in before, you will be asked to create a new account, which you will need your NHS number for. You can find your NHS number here: Find your NHS number - NHS (www.nhs.uk).
Once your account has been setup, you will be able to make appointments as well as manage your repeat prescriptions through the app without the need to contact the practice.
For further tips on how to get the most out of the NHS app, check out these handy videos: NHS App Explainer - English - YouTube
Accurx
Accurx allows you to contact the practice for non-medical or admin enquiries without the need to call reception.
Using this system you can request:
- Doctor letters (including private, insurance, educational letters etc.)
- Fit notes (also known as sick notes)
- Referral follow-up
- Test results
Simply head to this link and submit your enquiry (between 10am and 4pm): https://florey.accurx.com/p/Y06356
If you don’t have access to the internet, you can still call the practice with these requests.
Urgent appointments
At the practice, 70% of our appointments are reserved as urgent, on-the-day appointments. To book an on-the-day appointment you need to ring the practice on 0115 929 2354 from 8am and book in your appointment with the reception.
If you want to make a non-urgent appointment, or are ringing to get the results of a blood test, we advise to ring after 11am. This is to help ensure our phonelines do not get too busy, allowing us to answer calls quicker and manage appointments efficiently.
Enhanced Access appointments
We offer evening and weekend appointments, either at this practice or another NHS practice nearby, through the Enhanced Access service.
Additional appointments are available:
Monday – Friday from 6.30 pm – 8pm
Saturday from 9am – 5pm
This is not a walk-in service. Speak with reception to book an appointment.
The service is supported by GP+ Nottingham City.
Home visits
If you are housebound or are too ill to visit the practice, you can request a home visit froma member of the practice. To do this, please call reception before 10:00.
Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. You may be asked to provide details about your condition.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Need an interpreter?
If you use sign language then arrangements can be made for a British Sign Language Interpreter to attend your appointment. An interpreting service is also available to patients whose first language is not English. Please ask about these services when making your appointment.
Need a chaperone?
If you feel you would like a chaperone present at your consultation please inform your doctor or nurse who will be more than happy to help you.
Countersigning
Please note that GPs at our Practice cannot sign passport forms or firearms licenses.
Message from the practice
We understand it can be difficult to get an appointment at the moment. We find it frustrating too.
General practice across the country is facing extreme pressures and our practice is no different.
With a rising and ageing population in Nottingham, we now serve more patients with more diverse health needs than ever before.
At a time when demand is rising, funding is not rising at the same rate. This means we cannot hire the staff we need to provide appointments as quickly as we would like.
To combat these challenges, we have to work differently and use every option available to get you the care you need in the most efficient way. This may mean signposting you to other services which can handle your health needs quickly and effectively.
We will always do our best to work within these limitations to serve our patients as best we can. We constantly look at how we operate to ensure we are doing all we can to see as many patients as possible, and create a healthier Nottingham.
