Welcome to Bilborough and Assarts Farm Medical Centres

We hope to use our surgery website as a way of presenting our patients with an up to date resource for information relating to our practice. We will keep it current with any news, developments & details that are relevant to the practice & our patients.

Our Mission Statement

We aim to provide high quality holistic care through team work to all our patients closer to home

NEW APPOINTMENT SYSTEM STARTING MONDAY 3RD JULY.

Same Day Access – Monday to Friday morning’s, patients are able to come to the surgery between 8.30am and 11am for same day access appointments. These appointments are available for acute/urgent conditions and illnesses. These appointments are not for the following:

Suspected broken bones

Routine or ongoing health issues

Follow up appointments

Dental problems

Suspected heart attack or strokes (please dial 999 if you suspect this)

Please be advised that you will be expected to wait to see the GP or Nurse Practitioner and waiting times will apply. Emergencies will also take priority.

Routine appointments – Can be booked as normal either by calling the surgery or booking online. These appointments are 10 minutes each and the GP will only be able to discuss 1 problem. If you have more than one issue to discuss then please book a double appointment.

Why can’t I get an Appointment?

We are aware at present that many patients are struggling to get appointments at the practice. On behalf of all the doctors and staff here I would like to apologise for the difficulties we are experiencing and would like to explain the reasons why and the steps we are taking to remedy the problems;

The Reasons

Firstly there is the ever increasing demand of General Practice services that all GPs across the country are experiencing. These are caused by an ever aging population who experience more long-term health problems and who are being let down by the crisis in social care funding which means they are often unsupported. This means that across the country there has been an increase in demand for GP services of over 50% in the past 5 years.

Secondly the other issue which is of a more individual concern to our practice is the recent closure of the Vale Surgery, Wollaton. As a result local GP practices, including ourselves, have experienced significantly higher than average new patient registrations. These patients deserve a service so we are not going to turn them away but this does put considerable extra strain on our existing services.

What are we doing to address this?

We have recently recruited a new GP which has created extra available GP appointments each week. Additionally we are recruiting a further Advanced Nurse Practitioner to our GP/Nursing team which will enable us to have increased availability of appointments.

Our phone system is also not fit for purpose, and we are aware that callers are unable to get through or are on hold for considerable time. We would like to assure all of our patients and service users that the phone system is currently under review and we hope that improvements will be experienced very soon.

We are also currently recruiting more staff to support reception and administrative duties and this will enable us to answer the increase in calls. We actively encourage patients to use the online services to access appointments and order prescriptions, to shorten the time patients have to spend on the phone calling the surgery.

We will also be installing a new self-check in screen by the end of April.

We are committed to recruiting extra doctors and nurses as required as the list size increases further, but unfortunately difficulties in recruiting GPs is a national issue and good doctors and nurses are not readily available. We will continue to try, however there are no guarantees that we will be able to fine someone in a timely fashion.

In the meantime please be assured we are doing our best to meet demand, please be patient with us and we apologise if we are unable to meet your expectations at this time.

Sue Snow – Practice Manager

Dr Dubb - Dr Riaz - Dr JoyThompson     

To book and cancel appointments, view a summary of your record, order prescriptions and keep us up to date with your details, sign up for SystmOnline.

To sign up, bring photo ID when you next come in and ask reception to set you up. Parents can also be setup to have access for their children.

PHYSIO FIRST APPOINTMENTS

We run a Physio first clinic for muscular / joint pains three times a week. There is no need for a referral, please book an appointment directly online or via reception. If you are already under the care of the Physiotherapy service or you have seen a GP about your concern, then this may not be the appropriate service you.